No-heat emergencies to the top
Captiva scores urgency, so an elderly customer with no heating gets flagged above a service reminder — and you see it the moment you’re free.
Captiva for Heating Engineers — Ireland & Northern Ireland
Boiler season doesn’t wait for you to finish the job you’re on.
When the cold snap hits, everyone rings at once. Captiva answers the boiler breakdowns and no-heat emergencies you can’t get to, captures the details, and texts you the urgent ones first.
- Answers calls 24/7
- No setup fee
- Cancel anytime
- 14-day free trial
Sound familiar?
- A family with no heating in January will ring engineer after engineer until someone picks up.
- Winter is a queue of breakdowns — the calls you miss while fixing one boiler are next week’s lost work.
- Annual services and gas safety certificates are steady, bankable work that arrives as a quick phone call.
How Captiva works for heating engineers
Busy season without the missed calls
On the coldest week of the year, every missed call is a job someone else gets. Captiva answers them all, around the clock, in your business name.
Services and certs on the books
Annual boiler services and landlord gas safety checks keep the diary full year-round. Captiva takes the booking details, so the routine work never slips.
Heating Engineers — your questions answered
- Can Captiva handle no-heat and boiler breakdown calls?
- Yes. A family with no heating is scored as urgent and flagged above a routine service reminder, then texted straight to you.
- Will it take annual service and gas safety cert bookings?
- Yes — it captures the booking details for annual boiler services and landlord gas safety checks, so the steady work never slips through.
- Can it cope when everyone rings at once in a cold snap?
- That’s what it’s built for. Every breakdown call is answered around the clock in your business name, so the ones you can’t get to don’t become someone else’s job.
- What does an answering service for heating engineers cost?
- A flat monthly plan with a 14-day free trial and no setup fee — a fraction of the work missed on the coldest week of the year.
How It Works
- 1
Customer Calls
When a customer calls and you can’t answer, Captiva receptionist picks up instantly.
- 2
Captiva Qualifies
Our AI asks the right questions and captures every detail that matters — name, number, location, job type and urgency.
- 3
You Get the Opportunity
You receive the enquiry by SMS straight away so you can respond when it suits you.
- 4
You Maximise Revenue
You convert more jobs, win more work and grow your revenue.
Simple pricing that pays for itself
One flat monthly fee — no setup costs, no contracts, cancel anytime.
Basic
Ideal if you occasionally miss calls.
£49.99/month
- AI receptionist answers your missed calls
- Branded to your business
- Lead dashboard
- Instant push notifications for every lead captured
- Up to 20 captured calls a month
- Email support
Most Popular
Premium
Best for busy owner-operated trades who never want to lose an enquiry.
£79.99/month
- Everything in Basic
- Confirmation SMS sent to your customers
- Premium AI voice with human-like local accent
- Advanced lead dashboard
- Full transcript of all your missed calls
- Instantly recognise repeat callers and their previous enquiries
- Urgency scoring on every job
- Business insights & analytics dashboard
- Up to 60 captured calls a month
Max
Built for trades with a high volume of enquiries, looking to automate more of their customer journey.
£199.99/month
- Everything in Premium
- Unlimited calls captured, 24/7, 365
- Full customisation of our AI
- Advanced analytics & reporting
- Priority support
Coming Soon
- Automated scheduling assistant
- Full booking system integrated with your calendar
- WhatsApp integration for your customers
Get started today
Stop missing jobs.
Start capturing every lead.
Join tradespeople across Northern Ireland using Captiva to answer every call — day or night, whether you're on site or off the tools.
No credit card required · Cancel anytime
FAQ
Frequently asked questions
The things trades ask us before getting started.
Still have a question? Get in touch and we'll be glad to help.
We use natural, conversational AI. We answer in your business name, speak clearly and politely, and handle the call like a professional receptionist would.
The moment you can’t pick up, we answer, have a natural conversation to capture the job details, score how urgent the job is, and prompt you everything you need to know straight away — so you can ring back the ones that matter when you’re off the tools.
Yes. You keep your number and simply forward unanswered calls to us. No new SIM, no new hardware — we work alongside the phone you already use.
Most trades are up and running within minutes. Tell us your business details when you start your free trial and we’ll have your AI receptionist live and answering missed calls in no time.
We’re built for trade enquiries — booking jobs, taking details and answering common questions. If a call falls outside what we can handle, we still capture the caller’s number and what they were after, so nothing slips through the cracks and you can follow up.
Yes — on our higher tiers you can fully customise how we greet callers and the questions we ask, so we represent your business exactly the way you want.
Yes — and by design. Calls are never audio-recorded: we keep a written transcript so you can see exactly what was said. Your customers’ details are stored securely on servers in the EU, only used for one thing — getting the enquiry to you — never used for advertising and never sold, and you can ask us to delete them at any time. Read exactly how we handle call data in our privacy policy.
One flat monthly fee — no setup costs and no contracts. Start with a 14-day free trial (no card required) and cancel any time.