Support

Something not working, or a question about how Captiva answers your calls? Get in touch and we’ll sort it. We aim to answer within one working day.

Get in touch

• Email: support@captiva.uk
• Phone: +44 7453 264827
• In the app: Settings → Support → Report a problem. This sends us your business name and app version with the report, which usually saves a round of questions.

Calls aren’t reaching Captiva

Captiva answers on a dedicated number that your own number diverts to, so the most common cause is call forwarding not being switched on, or being switched off again by a network settings change. Our call forwarding guide has the codes for every UK and Irish network, and you can reach the same thing in the app under Settings → Your business → Call forwarding.

You’re not getting alerts

Open Settings → Your account → Notifications in the app. It shows which phones are registered, whether the last alert actually reached each one, and lets you send a test. If notifications were turned off for Captiva in your phone’s own settings, that screen will say so and take you there.

Closing your account

You can delete your account and everything held with it from Settings → Your account → Delete account, or by email. Deleting your account explains exactly what is removed.

Questions from someone who rang a Captiva business

If you called a business that uses Captiva and want your details corrected or removed, contact the business you called, or email us at hello@captiva.uk. Calls are never audio-recorded. A written transcript is kept instead, and our privacy policy sets out how that is handled.