Setting up
Send the calls you miss to Captiva
Your phone rings first, every time. If you don’t pick up, Captiva answers instead of your voicemail, takes the job details and sends them straight to you. It’s one code dialled from your mobile, and about ten seconds.
Your Captiva number
The number your missed calls forward to. It’s on your dashboard, and in the app under Settings → Your business.
Recommended
Forward the calls you can’t take
One code covers all three misses at once: you don’t answer, you’re already on a call, or your phone’s off or out of signal.
**004*+440000000000*11*20#A few smaller networks won’t take the combined code. If yours gives an error, set the three below one at a time. Same result.
One at a time
When you don't answer
You’re up a ladder, driving, or it’s in the other jacket.
**61*+440000000000*11*20#When you're on another call
The second caller gets answered instead of hearing engaged.
**67*+440000000000*11#When your phone's off or out of signal
Down a hole, in a van, or the battery went.
**62*+440000000000*11#Always forward
Only recommended on the Max plan
Send every call straight to Captiva
Your phone won’t ring at all. Only worth it on a number you never answer yourself, like an old business line or the number on the van.
**21*+440000000000*11#Check and turn off
Check what’s forwarding now
Your network reads back what’s set.
*#004#Turn off Captiva’s forwarding
Removes the three above and leaves anything else you’ve set.
##004#Turn off every kind of forwarding
Clears the lot, including any divert you set up yourself.
##002#How to dial a code
- Tap Copy beside the code you want.
- Open your Phone app and go to the keypad.
- Press and hold the number box, paste, then hit the green button.
It isn’t a real call and your network doesn’t charge for it. You get a confirmation on screen in a second or two. If it says conditional call forwarding isn’t enabled on your account, one quick call to your network turns it on.
Make sure it worked
Get someone to ring your mobile and let it ring out. Captiva should answer, and the call appears in your dashboard within a minute. Ring it from your own phone and you’ll hear the receptionist, but it won’t prove the forwarding, so do both.
Open my dashboardThese codes work on any UK or Irish mobile. They’re part of the mobile standard, not something Captiva added. Landlines divert differently: ring your provider and ask them to forward unanswered calls to your Captiva number. Not with Captiva yet? See what it costs.