Delete your account

You can delete your Captiva account at any time, from the app or by email. Deletion is permanent. Here is what it removes and how to do it.

What deleting your account removes

• Your business profile, settings and price guide
• Every captured lead and call transcript, including your callers’ details
• Your phone number set-up, notification devices and text alerts
• Your login, so you will no longer be able to sign in

This cannot be undone. Once deleted, your leads and call history are gone and we cannot recover them for you.

Delete in the app (immediate)

Sign in to the Captiva app and go to Settings → Your account → Delete account. You’ll be asked to confirm your password and type your business name. Deletion happens straight away.

Delete by email (no app needed)

Email hello@captiva.uk from the email address on your account with the subject “Delete my account”. We’ll confirm it’s you, then delete your account and data within 30 days.

What we may keep

We keep only what the law requires, for example invoices and financial records, and only for as long as required. Everything else goes. The Privacy Policy has the full detail on retention.

Not sure you want to delete?

If you just want to stop the service, you can cancel instead and keep your account and lead history. Email hello@captiva.uk and we’ll sort it. There’s no minimum term and no cancellation fee.